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I am looking for a report that contains ticket escalations / transfers to someone else or another group to work on.

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I need a solution

I am looking for a report that contains ticket escalations / transfers to someone else or another group to work on.

For example:

Ticket #                                Ticket Started Date         Ticket Resolved Date     Worker #1          Worker #2          Queue

IM-162818                                                                                                           Marvin Albino    Laz Bello

IM-188169                                                                                                           Marvin Albino    Carlos Fabello    Security (not assigned to anyone yet)

Tanks

Lillian

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