We've been seeing issues ever since going to 7.5 where various apps we push out from CMS show as installed in add remove programs, but doesn't actually work on a small percentage of machines (random ones each time).
For example, we push Java updates via managed software policy. Sometimes I get a call that Java isn't installed for user X, but it shows in CMS as being installed. When I go to add/remove programs, the app is there, but if I try to go to the java control panel, it doesn't exist. If you go to a java tester website, it doesn't find java. This happens after we send Java updates out via the policy.
Another example we've seen is we push Adobe flash updates via patch management. Sometimes we get a call that Flash needs to be installed for user X, but it's part of our base image job so that doesn't make sense. We confirm it shows installed in CMS and also in add/remove programs, but flash content on IE sites show Flash isn't working/installed. Obviously this happens after we send Flash patches out.
In both cases, the fix is to manually uninstall/reinstall, which is quite a pain considering we are constantly patching so this issue just keeps coming up.
Anyone seen this, or even better, has anyone seen this be resolved with SP1 or any of the hot fixes that have been released I've been too scared to install?
I haven't been able to reproduce it, so I haven't bothered putting a ticket in yet because the users that call with the issue can't wait around and just need the software.
Thanks