Anyone out there have suggestions on how to troubleshoot a client that's software inventory isn't updating on NS, even after a update software inventory task is ran?
I put a ticket in, but sometimes the forums come back with help faster so figured I'd post here as well.
It's not all machines, just this one (so far). It matches the inventory agent of other machines that are working.
In altiris log viewer, I see an error - but not sure if it's related or not.
<<[1] 10/22/2014 9:26:46 AM (AeXSvc) Altiris.NS.ResourceManagement.DataClassImporter.LoadInventoryImpl
Failed to load inventory.
System.Xml.XmlException (System.Xml): Unexpected end of file while parsing Name has occurred. Line 193, position 85.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
at System.Xml.XmlTextReaderImpl.ParseAttributes()
at System.Xml.XmlTextReaderImpl.ParseElement()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at Altiris.NS.ResourceManagement.DataClassImporter.ProcessData(DataClass dataClass, XmlReader reader, Guid resourceGuidOverride, ProcessingDirective processingDirective)
at Altiris.NS.ResourceManagement.DataClassImporter.LoadInventoryImpl(XmlReader reader, Boolean bProcessData, Boolean bForceSchemaValidation, Guid resourceGuidOverride)
Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)>>
I'm 7.5 but not SP1. Been too afraid to upgrade after some major growing pains around 7.5.
