Good Day,
Environment: 2008R2 Standard
CMS 7.5
1 Notification Server
2 CEM Gateway servers
2 Site Servers
4500 users - All connect via CEM only, no network connection to any of these clients
We have an issue in our field where some of our agents stop connecting to the Notification Server. When we first set the users up with Altiris, the agent connected and performed without any issues. The inventory jobs ran and all seemed to work fine. Within a week or 2, some agents stop connecting to the NS for an unknown reason and no longer report to Altiris. We purge the server for those who do not connect within 30 days. This way we can keep the field current and recoup our licenses.
I was able to remote onto a system and found that when i tried to open the Altiris agent using Aexagentactivate.exe, i get an error from the client. I have tried restarting the computer, restarting the services and found that the only way to fix this was to uninstall and install the agent again. After this happens the agent connects just fine. sorry i dont have a screenshot of the error.
A couple questions i have:
1. Is there a way to collect agent logs from managed computers who have this issue?
2. I have a different system that i can use to execute commands or batch files of the managed computers, is there a repair command line i can send to attempt to fix this issue?
Any help or insight here is appreciated. Thanks
Jon